In the project for Olympus, Sprinx CRM was not used as a regular CRM system, but as an integration platform. This platform ensures the connection of systems and enables the acceleration and improvement of the work of the customer center. Sprinx CRM 7 is connected to the SAP system and other supporting external systems, such as service center tools, global e-shop, IBM Lotus Notes, Cisco IP telephony, Knowledge base system (goods catalogs with exact product parameters) and the MyOLYMPUS community network.

Olympus get a reliable solution, comparable to robust CRM systems from the world’s leading suppliers-but with a significantly lower investment.Sprinx used their Helpdesk, CRM and Knowledge base modules and produced a new system specifically according to the requirements of a customer.